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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2
  • Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3
  • Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Answer: A,C

Explanation:
To measure product time to market in Salesforce Communications Cloud, leveraging EPC (Enterprise Product Catalog) functionality to track product configurations (A) and creating Salesforce reports on the EPC project object (C) are effective methods. These actions provide insights into product development timelines and help identify areas for process improvement.References:Salesforce EPC documentation and CRM Analytics best practices.


NEW QUESTION # 78
What are the 3 keys inputs used by order management to determine the output of MACD order.

Answer: A,C,D


NEW QUESTION # 79
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Answer: B

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.


NEW QUESTION # 80
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Answer: B


NEW QUESTION # 81
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

Answer: B,C

Explanation:
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce ' s event-driven architecture and logically segmenting orders for better processing.
References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.


NEW QUESTION # 82
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